Our Projects

Salesforce Transformation Services

Empower your organisation with intelligent automation, unified customer experience and real-time insights — powered by Salesforce, Data Cloud & Agentforce.

Why choose us?

  • 12+ pre-built accelerators

  • 60+ customers served across industries

  • US & India delivery capability with local presence

Our Salesforce Service Portfolio

Advisory & Strategy

Define the right vision for your Salesforce ecosystem using data-driven assessments, AI-readiness evaluation, Agentforce adoption planning, Data Cloud architecture design and multi-cloud transformation roadmaps.

Implementation & Integration

Deliver scalable Salesforce implementations across Sales, Service, Marketing, Commerce, Data Cloud and Agentforce. We specialise in:

  • Multi-cloud deployments

  • Data Cloud setup, harmonisation & zero-copy data access

  • Agentforce AI-agent setup & orchestration

  • MuleSoft integrations, API-led connectivity, enterprise data migration

  • Configuration, custom development & deployment automation

Managed Services & Optimisation

Keep your Salesforce ecosystem continuously optimised with:

  • Agentforce agent training & ongoing tuning

  • Data Cloud governance, optimisation & data modelling

  • 24×7 hypercare & monitoring

  • Performance tuning, enhancements, new capability rollout

  • Licence optimisation, security reviews & health checks

Accelerators & Platforms

Our reusable IP accelerates time-to-value:

  • AI-powered Agentforce automation templates (sales assist, service bots, knowledge bots)

  • Pre-built Data Cloud data models & ingestion pipelines

  • Lead-scoring engines, CPQ components, customer-360 dashboards

  • Industry-specific workflow accelerators

Salesforce Cloud Expertise

Agentforce (AI Agents & Automation)

  • AI-powered sales, service & marketing agents

  • Autonomous workflows using natural language

  • Automated case resolution, summarisation & recommendations

  • Auto-generated insights & personalised customer interactions

  • Deep integration with Data Cloud for real-time context

Salesforce Data Cloud

  • Real-time customer data unification

  • Zero-copy data access with Snowflake, BigQuery & other systems

  • Harmonised customer profiles for AI & analytics

  • Identity resolution, segmentation & activation

  • Predictive insights powered by Einstein & Agentforce

  • Data governance, policies & metadata management

Other Salesforce Cloud Expertise

  • Sales Cloud — pipeline management, analytics, forecasting

  • Service Cloud — omnichannel case management, automation, knowledge AI

  • Marketing Cloud — cross-channel campaigns, personalisation journeys

  • Commerce Cloud — B2C & B2B commerce, order management

  • Experience Cloud — partner & customer self-service portals

  • Field Service — intelligent scheduling, mobile workforce

  • Revenue Cloud (CPQ/Billing) — quoting, pricing, billing automation

  • Tableau & CRM Analytics — visualisation, predictive dashboards

Industry-Specific Solutions

We extend Salesforce, Data Cloud and Agentforce across industries:

  • Financial Services — customer intelligence, personalised journeys, compliance automation

  • Healthcare & Life Sciences — patient 360, care agents, clinical workflows

  • Manufacturing — dealer portals, smart field service, connected product insights

  • Retail & E-commerce — unified shopper profiles, AI-driven recommendations

  • Technology / SaaS — subscription lifecycle, billing automation, support bots

  • Government & Public Sector — citizen services, case routing, public-sector data models

  • Travel & Hospitality — personalised guest experiences, loyalty agents

  • Real-Estate — leasing workflows, tenant insights

Our Value Proposition

  • AI-driven outcomes — Agentforce & Einstein deliver measurable improvements in speed, accuracy & customer satisfaction.

  • Unified data with Data Cloud — Build a single source of truth across enterprise systems.

  • Global delivery + industry expertise — Ensures scalable, cost-efficient transformation.

  • End-to-end capability — Advisory → Implementation → Data Cloud → AI → Managed Services.

  • Accelerated innovation — Reusable agents, data models, connectors and frameworks.

Case Studies (Examples)

Customer 360 & AI Agents for a fitness retailer

  • 2M+ records unified in Data Cloud

  • 50% faster service responses via Agentforce

  • Personalised marketing journeys increased conversions by 33%

AI-powered support transformation for a SaaS provider

  • 40% automated ticket triage using Agentforce

  • 25% improvement in customer satisfaction

  • Unified usage, billing and support data via Data Cloud

Sales transformation for an Accelerated Industry

  • Unified dealer data via Data Cloud

  • AI-generated insights increased partner sales by 22%

  • Integrated CPQ for faster quoting

Ready to Begin Your Salesforce + AI Transformation?

Let’s design a Salesforce, Data Cloud & Agentforce solution built around your goals.

Our Global Offices

We work across all time zones 24X7.

United States

5423 Quebec Common,
Fremont, CA 94555, USA

India

Calcutta Greens, Santoshpur,
Kolkata, West Bengal 700099

United Arab Emirates

Samia by Azizi, Al Furjan,
Dubai, United Arab Emirates

Contact Us using the Form Below

Choose an option

All Rights Reserved. Copyright 2026 | Lavaya Designs™ | Terms & Conditions